Signing Onto and Using Your Online Program
Q: Why do you need to give MelioGuide your email address when you sign up for an Exercise for Better Bones subscription?
A: We need your current email address for two reasons:
- We will need to keep in contact with you on a regular basis to let you know about any new developments. For instance, we frequently post new and interesting content in your account and would like to notify you when this happens.
- We use the email address you provide as your unique Login ID. Most online services (like Facebook) are using email address as the Login ID since most people remember their email address.
Q: How do you login to your account?
A: You can login on the Login page.
Q: What to do if you forget your password.
A: Click on the "Forgot Password" button on the Login page and follow the instructions.
Q: Should you use the same password you use to access your email for your MelioGuide account?
A: No.
You should try to keep each password to each online account unique. If that is too much of a burden, we strongly recommend that you keep your email access password unique and not to use the same password for other online accounts that use your email address as a login ID or have access to your email address.
Q: What to do if you cannot see the video content.
A: Most of the video content on the MelioGuide site requires that you have the latest version of Adobe Flash Player to watch it if you browse the internet with Explorer, Firefox, Safari, or Opera. Getting the Flash Player is a free download that takes but a few minutes to install.