Privacy of Information
The questions and answers provide more details regarding your privacy and MelioGuide—specifically the information we collect, why we collect it and how we protect your privacy.
If, after reviewing this material, you still have questions, please Contact Us directly with your specific question.
Q: What type of information does MelioGuide collect about you?
A: The information we collect and use depends upon the relationship you have with MelioGuide.
- If you are just visiting MelioGuide, we welcome you and thank you for visiting. Since you are just visiting we do not collect any personal information from you.
- If you want to take our Free Course we just need your email address (so that we can send you the lessons each day). We ask for your first name so we can be polite and address you directly with proper manners when we send you the daily lesson.
- If you are using our Contact Us form, we need your basic contact information so that we can correspond wit you and address your question.
- If you become a client of the MelioGuide Exercise for Better Bones Program, we need more information in order to service you properly. We need your name, email address, mailing address, credit card information and some medical information.
Q: Why is this information needed for the Exercise for Better Bones Program?
A: This information is needed to communicate with you, send you your Exercise for Better Bones printed manual, and determine the exercise program appropriate for you.
Q: Is it secure and will it be kept private?
A: Yes. The information is transmitted to us in secure fashion, it is held in a secure location and MelioGuide does not share the information with any third parties or internal staff. It is used solely to process your order and assign the exercise program appropriate for you.
Q: What laws or regulations govern the information MelioGuide has in its possession about you?
A: We treat the information that we collect about you on MelioGuide with the same level of confidence as we treat the personal information we collect from our clients at Function to Fitness Physiotherapy—our Physiotherapy clinic. Function to Fitness is regulated by the College of Physiotherapist of Ontario and adhere to their strict rules regarding the confidence of patient information. We apply the same standards to MelioGuide clients.
MelioGuide is located in Canada and we are required to adhere to the privacy laws established by the Privacy Commissioner of Canada. Canada has some of the strictest internet privacy standards in the world and has shown that it is willling to (and can) enforce those standards on the biggest players on the internet—including Facebook.
If the MelioGuide Privacy Officer does not resolve an issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling 1-800-282-1376 or by writing to:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3